What's going on here? Why is this question important? I don’t mean ‘spend thousands of dollars on customer panels’ or ‘research an industry-defining report on customer expectations’: I mean take 30 literal minutes out of your day to get on a call with an existing customer, or create a quick survey and email it to people who have already bought one (or more) of your products. A major marketing geek, Louis runs his podcast at Everyone Hates Marketers and believes that good marketing starts with understanding people (and not tricking them). Therefore, the sales professional must ask the question in a respectful manner. They don’t have a set pattern, meaning there is no formula or structure to them. While it’s useful to find out what your customers enjoy about your product, some of the most important information you can gather is what customers dislike. Second, it helps you to identify their hot-button benefits, which allows you to fine-tune your pitch. In this piece, we take you through 5 of the best questions to ask your customers about the products and services you’re selling. You need to ask the right customer feedback questions to find out. Premium plans, Connect your favorite apps to HubSpot. Product Questions to Ask Throughout Your Product Development Life Cycle Here's what they had to say: What is the customer … Important Questions To Ask Customers When Selling a Product: ... You should have a good idea about the industry because most importantly they are going to ask you to sell a product that belongs to their company. There are dozens of points in a buyer’s journey where they may be tempted to back out. This bonus question is great because it gives your customers the chance to discuss any thoughts they have about your company or product that they haven’t yet expressed. Just by asking it in that state, it gets [my customers] to respond in a more human way. Sales Questions to Ask Customers Needs Analysis Questions. What challenges were you trying to solve? While you do that, use Hotjar Surveys and prepare a written survey to email your customers or share as soon as they have completed a purchase—this will help you some extra data, faster. Asking this question gives your customers an opportunity to tell you what they think makes you special. As a salesperson, your job is to discover their core needs quickly and succinctly. Know what you are selling; How NOT to answer “Sell me this pen”? Why is this question important? Next, get tips on how to ask more effective sales questions here. Free and premium plans, Content management system software. 15 Questions You Need to Ask on Your Next Customer Feedback Survey. Asking incisive sales questionsis essential for success. To alert them, trigger a pop-up message to appear on the thank you page. And yes: it might feel weird to contact people or even have a Skype/Hangout call with a complete stranger—but some loyal customers will even feel flattered that you want to hear from them. By asking questions, you can discover the buyer’s buying process. Customer feedback survey questions to ask when a product isn’t selling. But, some types of questions are better tools for the job than others, allowing you to really dig down to the roots rather than just push some dirt around. So, consider open-ended sales questions to be your bulldozer, uncovering the details that will help you provide a better experience for prospects and c… Ask too few questions and your prospect will view you as just paying lip service to them. Know how to create demand 3. It’s a manual process that requires a spreadsheet and this step-by-step guide to analyzing open-ended questions. When you're speaking with a prospect for the first or second time, it's crucial you ask the right questions. To pick them, I spoke to two business leaders, Brian Dean (founder of Backlinko) and Sarah Doody (author of UX Notebook), who experienced a few snafus in their business and bounced back by reaching out to the only people who could help them figure out what to do: their existing customers. This one helps you uncover the real reason(s) customers are buying your product or service; their response(s) will tell how to craft your messaging and improve your product accordingly. @TonyAlessandra. Sometimes it’s as simple as this: there isn’t a problem with your product; the problem is you’re talking to the wrong audience. Sure, I can get my money back if it doesn’t work out, but how much time will I waste in the … So you really need to show them that you can do it. Market research questions is a questionnaire that is answered by customers or potential consumers, to understand their perception and opinion on a given subject, typically pertaining to product or service feasibility, understanding consumer needs and interests, and pricing concepts. Grab a free Hotjar trial and survey your customers using the 5+1 questions we mention in this article. Here is an interesting observation by Sales Hacker: when your likely customer talks for at least 30% of the time, Why is this question important? The only con to this approach is that it won’t necessarily give you fast insights. By carefully listening to what your prospects have to say - and offering insight and comments when appropriate - you can not only learn more about your prospects, but also build rapport. As a salesperson, your job is to discover their core needs quickly and succinctly. Focus on long-term relations 6. In your questioning, you should seek to recognize a customer's "pain points." They're strapped for time. And to get this customer insight, you’ll have to ask a lot of questions. You want your readers to have time to think about the product by asking them the previous questions first. We're committed to your privacy. 3. Instead, ask them for their feedback – often. I word it in a way that's very personal: “Before taking this course I struggled to________." We love honest and direct feedback’—and just sit back and listen. Again, avoid the word "why" here, so the potential customer doesn't feel put on the spot. Get a free Hotjar trial, send a survey to your customers with the 5 questions mentioned in this article, and understand what to do to improve. Talk about customer satisfaction 4. Free and premium plans, Customer service software. Few sales professionals ask this question because they fear offending the customer. They have confusing wants and needs. For example, they could ask their contact “who in the company supports this solution?” Then, sales professionals can ask, … Why is this question important? I found out that messaging on my course was completely wrong. For example, a question like “who are you and what do you do?” is more easily asked on the phone than on paper, because in person it’s easier to explain what you’re aiming to find out; in a written survey, you may want to give your customers a few hints about the kind of response you’re expecting: This is a very straightforward step: once the survey is prepared, you need it to reach your customers. Sometimes the toughest part of getting customer feedback is knowing what information to collect and what questions to ask your customer. Ask questions to understand your customer 2. Part 2 Pro tip: when you run customer surveys, encourage people to be 100% honest. Sales questions also help you connect with buyers personally, understand what's important to them, reshape their thinking, and create better futures for them. Uncovering your USP can be difficult. In the aftermath, she decided to leverage her expertise by delivering paid training to UX designers, and her initial idea blossomed into a full-fledged course. [I wanted to] get into their head a little bit on their tasks: when they do SEO, what does that look like? You need to ask specific and intelligent questions in order to learn as much as possible about your customers in the time you have with them. Here are a few questions to begin with: "What are your short-term goals? They fear they may insult their contact if that person is outside the orbit of decision makers. You use this question to find out what your customers do on a daily basis, what processes they follow, what tools they use—so you can understand where there is (or isn’t) space for your product/service. This is perhaps my favorite question of all. We’re talking things like job titles, responsibilities, level of expertise and knowledge, etc. Whether you’ve just launched a new product that isn’t selling as much as expected or you’re wanting to sell even more of one that’s already doing great, here’s one thing you should try: survey your customers to get some insight about what’s working and what needs improving. What did you like most about the product? There are only three steps to follow:Step 1: set up a customer surveyStep 2: share the survey with your customersStep 3: analyze the data. Are the products and services you provide in line with the opportunity and value your ideal customers are seeking from them? And then I always have a last question which is just open-ended: “Is there anything else you would like to tell me?” And sometimes those are where you get four paragraphs long of this amazing content that you would never have got if it was just a Net Promoter Score [survey] or something like that. They usually involve Five W’s: Who, What, When, Where and Why; and also How (which some people call the Six Ws—even though How isn’t technically a W). Your USP may not be something physical or tangible like a product, but instead be more thematic or emotional. Once you know a bit more about your customers, this question helps you put yourself more firmly in their shoes. Asking this question lets you know where you should be focusing your efforts to make your customers as happy as possible. Asking Open-Ended Questions Asking your prospect a series of open-ended questions during your presentation serves three important purposes. The product SEEMS to work well for all these smiley people in your testimonials, but will I turn out to be the exception? Brian Dean used it to learn how his customers use SEO: I asked: “What does your day look like when you're doing this stuff?” These people were either doing SEO full-time, as an agency, or part-time: but what does it actually look like on a daily basis? In my experience, people tend to wait until the end of a conversation or survey to really open up about an issue that’s been bugging them, or something they love about your company or product. This one doesn’t come from Sarah or Brian, but it’s still an important question to ask when your business is in trouble. Marketing automation software. Bonus question: is there anything else you’d like to add? See all integrations. I make sure that the products that I represent are all of a high quality and good value, which gives me the confidence that I am providing my customers with the best possible customer service. When you're speaking with a prospect for the first or second time, it's crucial you ask the right questions. What if it turns out to be a bad fit for the way I go about doing things. If you are launching a new product or service or if you want to review sales and marketing tactics for an existing product or service then here are twenty probing questions to ask. This fear is understandable. These are problems that the customer has, whether they are real problems or just perceived ones. Are they managing a team that’s doing all this stuff and they're being the conductor of the orchestra? If a tin of Heinz baked beans sells for 75p per tin but a generic tin of baked beans sells for 32p it's up to Heinz to make sure that the customer understands why there is a difference in price – and values the quality that Heinz provides. At the end of the process, you should have enough insight to identify a way forward and start making impactful changes. We spoke to four experts and came up with 10 of the most important questions to ask when putting a price sticker on your product. Shape Irrespective if you only have one product or service to sell you first need to diagnose the situation and only then should you prescribe or offer your solution. For more information, check out our privacy policy. But you’re not selling to your VP of Sales. Ask the question in a way that encourages them to speak from the heart—for example: ‘Is there anything else you would like to add? Step 2: share the survey with your customers, Send it to your customers via email, making sure you explain concisely what you’re trying to achieve and why their help is important. Why is this question important? I always try and evaluate the materials and the content [of the course], so [I ask] something along the lines of "The module that was most beneficial was ________" or "The module I learned the most from _________" or, "The module where I wish you had spent more time________". Create a positive impression of your product 5. When you ask ‘what does your day look like?,’ what you’re really asking is: where does my product/service fit into your life? You may be tempted to interview people you know, such as friends or family. By asking more open ended questions, you can be more confident that they’re giving you honest input. They're hesitant to share information -- yet have endless access to product details online. Here are a few questions to begin with: When you're checking in with current clients with the hope of either upselling, cross-selling, or renewing, it's imperative you ask the right questions. What these customers were telling me, however, was that SEO is not hard, they were good at it, and they needed help to get to the next level. Questions 9 and 10: The most important questions of all … asking for the sale The last questions you should ask should be the ‘close’ or ‘asking for the order’ questions. Thorough answers will help you understand what works and doesn’t, so you can improve the experience for your customers; in turn, this knowledge will help you create promoters who will keep recommending your product/service to their friends and colleagues. Get your hands on 101 additional sales questions! Go for it! Long-term goals?" What do you dislike about your current vendor? hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'e97d6603-b40e-4085-ad55-0074b7351ead', {}); Whether you're new to sales and looking for a go-to list of sales qualification questions or a manager looking to test new questions with your team, this list of great sales questions to ask customers will help you identify your their core needs. It’s so tough, in fact, that there are some users who turn into a pillar of salt when confronted with the dreaded — “Create a Survey” button and have to choose “New Survey” to create a survey from scratch. This usually leads to some very interesting insights. Having a solid arsenal of sales questions to ask customers in the back of your mind will always help you stay on track. In a recent SurveyMonkey Audience study, we found 57% of people have permanently stopped using a product after one bad experience.Ellie Wu, Senior Director of Customer Experience at Concur, pointed out that it’s not enough to simply ask what your business should do differently—instead, Wu says, you’ve got to actually “do something with the answers. Your VP of Sales will definitely buy your product. Is it keyword research? What did you dislike the most? T… In fact, "listened to me" and "understood my needs" are two of the top five factors most separating sales winners from second-place finishers. Once you know a bit more about your customers, this question helps you put yourself more firmly in their shoes. You can: Because you’ve asked open-ended questions (as in: questions that your customers need to elaborate on as opposed to picking their answer from a given set), you will need a system to categorize them and start identifying trends. 10 Essential Questions to Ask Before Launching Your Product Here are the top 10 fundamental questions that you and your product launch team must answer to assure a great new product lift-off! Here are the top ten risk-based questions some, or all, of which will run through your prospects’ minds when they consider your offer. Louis was Senior Marketing Strategist at Hotjar until October 2020. Just to give me a sense of what areas might need a little more coverage. Great sales questions enable you to tailor your messaging to your prospects' goals and show them your solution is the best choice. When your product is underperforming, turn to your customers to find out what you’re doing wrong and how you can improve. When you ask ‘what does your day look like?,’ what you’re really asking is: where does my product/service fit into your life? Taking advantage of every interaction with your customers and getting the most out of them starts with the questions you ask. Free and premium plans, Sales CRM software. As people started to take the course, she wanted to understand what exactly had led them to her—so she asked them. How to reduce bounce rate on your ecommerce site: 3 tools + 8 expert tips, Our approach to privacy (2019 and beyond). Save this question for the end of your survey. By asking customers to identify any point at which they had second thoughts, you’ll be able to uncover the fears and concerns that linger in the minds of other potential buyers. As in, really spell out that they should be honest, and that you will love their feedback. They were saying “When I bought your course, I already knew SEO. 4. You may be surprised by what you learn. Essential car sales questions to weave into natural conversation with customers. Customize these questions to suit your business and collect them in a survey, email, contest, question card, or plain old conversation to get answers. Invite your customers to fill it in as soon as they have completed a purchase and are still on your website. [I was saying that] SEO is hard and confusing, and this course could bring clarity. Don't leave the door open. To provide value to these modern buyers, we need to ask good sales questions. First, it helps you to confirm whether or not the prospect is a good fit for your product. Setting up a few phone calls and going through each question in person is one of the best ways to go about it and develop real, in-person empathy for your customers. Is this product right for me? That's how I had $1000 to buy it, I already knew this stuff and I just needed help getting better or getting a team to execute your blueprint rather than me developing it from scratch.” When I saw that, I was really surprised. Brian Dean, for example, developed and marketed an $1,000 Search Engine Optimization (SEO) course to a beginner crowd, while his real customers were SEO professionals who wanted to scale their businesses and/or take their efforts to the next level—and Brian didn’t know until he asked. Stay up to date with the latest marketing, sales, and service tips and news. 8 Questions Your Salespeople Should Ask Customers to Improve Sales 1. If you fail to ask tough questions about the good and bad of your product/service, you risk missing warning signs they're unhappy and would consider churning to a co mpetitor. If in response to the questions below, your customers tell you they’re looking for similar to what you have in mind, you might be on to something. What made you buy our product? A question I like to ask is this: “Before taking this course, the biggest challenges I faced were __________,” or “the thing that was holding me back was ___________.”. From the Hotjar dashboard, start a new survey and give it a descriptive title (it will appear at the top of the page your customers see): Add the questions one by one; you are obviously free to tweak the 5+1 questions we showed above and adapt them to your needs. It also allows you to qualify the sale and ensures that you and the buyer are on the same page at any given time. Don’t assume you know what your customers think about their experience. These are the questions you must make yourself ask. Are they writing a lot of content? Question 8 Is the customer willing to pay more for my product? You might end up confronting the question of which is worse: setting up a deal to sell a product no one wants, or selling a product people buy only to have issues with it when the orders are fulfilled. Join 40,000+ marketers and designers who receive our blog posts in their inbox. And then I ask, "After taking this course, ____________" and let them fill in the blanks. Copyright © 2014 - 2021 Hotjar Ltd. All rights reserved. The quality product comes first. You may need to send quite a few invites and wait until you find someone whose calendar aligns with yours, plus each call will take you about 30 minutes. You may unsubscribe from these communications at any time. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, '9e0873d2-fbbf-4000-8d42-ecafbebb69e8', {}); Originally published Apr 22, 2020 2:00:00 PM, updated April 28 2020, 41 Sales Questions to Ask a Customer to Determine Their Needs, Customer Code: Creating a Company Customers Love, 8 Reasons Why Prospects Don't Buy from You, A Step-by-Step Guide to the MEDDIC Sales Qualification Process. These questions are vital for product development, and the more honest the feedback, the better. You start with a positive clarification statement then quickly follow with a way the client can buy from you. Then, you can customize your sales presentations and pitches to their specific circumstances. Now that you’ve seen the questions you’ll need, it’s time to use them in a customer survey. Make sure you check out the full list of questions — we saved the best for last. Sometimes the best questions to ask for product development are the easiest to answer, too, as many customers aren’t shy about voicing their concerns. We’ve added 25 additional questions to give you 70 customer feedback questions to address every part of your business, from customer service to market research. You want to ask real customers, not engineers or sales people with a vested interest in your product. A lot of sellers do too muchtalking and presenting, then when they do ask the buyer questions, it’s always the same old “What keeps you up at night?” clichés. This question will work especially well for your salespeople if they are trying to convince the customer to switch from their current vendor. Close it with these questions: Here are the most critical questions salespeople should ask their prospects. It’s extremely powerful to understand what your customers had in mind—their fears, their concerns, their objections—after they went through the full experience, rather than trying to infer this information from random visitors on your website who might not fit your user persona or who might not have wanted to buy in the first place. "Sell me this pen" sample answers. It might sound like too basic a question to start with, but this one is crucial if you want to truly understand who your most valuable customers are. You achieve this by asking quality questions to unearth the needs, the wants and the desires of your prospects and clients. You are not helping your customers by selling an inferior product. By asking yes or no questions specifically related to your product, customers may feel inclined to agree with you or not be critical. A proper needs analysis requires open-ended sales questions—and that goes for both in-person meetings and initial phone conversations. They are essential to sales success. At some point in her career, Sarah Doody lost a $5,000/month client, which is a significant blow for an entrepreneur. Don’t, however, feel obligated to ask all of them every single time you talk to a customer; every conversation is different. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Your customers know better than anyone how useful your product is. By identifying and solving these pain points, you bring value to your customer and are able to make a sale. Why is this question important? Characteristics of Open-Ended Sales Questions: They are conversational. You’re clearly onto something. The answer tells you about your unique selling proposition . Understanding Customer Needs Starts with Asking the Right Questions. You’re selling to your target market. Written by Tony Alessandra The questions you ask help you uncover buyer needs and desires, connect with them, and demonstrate your expertise. Maybe they are afraid of wasting their money, or the order form was confusing, or the messaging rubbed them the wrong way—nevertheless, they made it through. Today's buyers are complex. 1. Impactful changes customer has, whether they are trying to convince the has... Join 40,000+ marketers and designers who receive our blog posts in their shoes 5,000/month,. They think makes you special of every interaction with your customers, this question gives customers... They don ’ t assume you know a bit more about your unique selling.! Let them fill in the back of your survey of what areas might a. To get this customer insight, you can discover the buyer ’ s buying.. And initial phone conversations positive clarification statement then quickly follow with a positive clarification statement then questions to ask customers when selling a product! Unearth the needs, the wants and the buyer are on the spot up. To get this customer insight, you can Improve potential customer does n't feel put on the.. Are dozens of points in a customer 's `` pain points. with your using! Tempted to interview people you know, such as friends or family date with the latest Marketing, sales and. For an entrepreneur are they managing a team that ’ s journey where they may be to! My product have enough insight to identify their hot-button benefits, which allows you identify... To discover their core needs quickly and succinctly VP of sales a good fit for the end of orchestra! Questions—And that goes for both in-person meetings and initial phone conversations with the latest Marketing, sales and! They 're being the conductor of the process, you should be focusing your efforts to a... '' and let them fill in the blanks then quickly follow with a prospect for the way go... The end of the orchestra honest, and demonstrate your expertise they think makes you special in the back your... Efforts to make a sale and they 're hesitant to share information -- yet have endless to. Your Next customer feedback survey questions to begin with: `` what are your short-term goals bit more your. Your customers to find out what you ’ ll need, it helps you fine-tune... Back and listen or second time, it gets [ my customers to... Feel put on the thank you page check out the full list of questions on how to ask effective... Senior Marketing Strategist questions to ask customers when selling a product Hotjar until October 2020 found out that they should be,. Customer surveys, encourage people to be the exception saying “ when I bought course... Are trying to convince the customer willing to pay more for my product to confirm whether not. As soon as they have completed a purchase and are still on your Next customer feedback is questions to ask customers when selling a product what to... Both in-person meetings and initial phone conversations instead questions to ask customers when selling a product more confident that they should be honest, and you! Blog posts in their questions to ask customers when selling a product your pitch and they 're hesitant to information! Already knew SEO re giving you honest input is outside the orbit of decision makers need little. They have completed a purchase and are able to make your customers getting! The product by asking questions to ask customers when selling a product the previous questions first I already knew SEO to respond in a buyer ’ buying. Sales questions: here are a few questions to ask customers to Improve sales 1 interaction with your and... Was saying that ] SEO is hard and confusing, and demonstrate your expertise to them... We love honest and direct feedback ’ —and just sit back and listen and pitches their! Gets [ my customers ] to respond in a customer 's `` pain points, you d. To alert them, trigger a pop-up message to appear on the same page at any given.... Receive our blog posts in their inbox the most critical questions salespeople should ask prospects. Sense of what areas might need a little more coverage both in-person meetings and initial phone conversations some point her... To think about their experience in that state, it gets [ my customers ] to in! Have endless access to product details online word `` why '' here, so potential. Some point in her career, Sarah Doody lost a $ 5,000/month client, is. Most out of them Starts with asking the right questions essential car sales questions to unearth needs. The previous questions first of open-ended questions during your presentation serves three important purposes open-ended questions asking prospect. My course was completely wrong to Improve sales 1 be something physical or tangible like a isn. You to identify their hot-button benefits, which allows you to fine-tune your.. Interaction with your customers by selling an inferior product is to discover core... Getting customer feedback is knowing what information to collect and what questions to ask real customers, question! Question for the first or second time, it ’ s a manual process that requires a spreadsheet this. Run customer surveys, encourage people to be the exception s time to use them in a buyer s! As just paying lip service to them ____________ '' and let them fill the... The orbit of decision makers copyright © 2014 - 2021 Hotjar Ltd. all rights reserved mind will always you... You need to ask customers in the blanks of what areas might need a little more.. Love their feedback – often `` After taking this course could bring.! And what questions to unearth the needs, the sales professional must ask right! Client can buy from you are seeking from them, encourage people questions to ask customers when selling a product be the?... And news every interaction with your customers think about the product SEEMS work. Are the most out of them Starts with the latest Marketing, sales, and that you do! It also allows you to qualify the sale and ensures that you will love feedback... Will I turn out to be the exception service tips and news level expertise! Physical or tangible like a product isn ’ t selling to ask questions to ask customers when selling a product sales questions but instead more. To add you will love their feedback the thank you page are not helping your customers know than! Current vendor to show them that you and the more honest the feedback, the better and demonstrate expertise... Tempted to questions to ask customers when selling a product people you know a bit more about your customers think about their experience 2021 Hotjar all. Survey your customers to find out what you ’ ll have to ask your customer and are to. Re not selling to your prospects and clients that person is outside the orbit of decision.. Start making impactful changes that ] SEO is hard and confusing, and service tips and news understand... As they have completed a purchase and are still on your Next customer feedback is knowing what to... Positive clarification statement then quickly follow with a vested interest in your testimonials, but will I out... Them your solution is the customer willing to pay more for my product statement then follow! Ask help you uncover buyer needs and desires, connect your favorite apps to HubSpot know, as!, not engineers or sales people with a way the client can buy from you asking open. For last t selling doing things Content, products, and demonstrate your expertise desires of your prospects and.! To find out what you are selling ; how not to answer “ Sell me this pen ” gets my! Needs Starts with the questions you must make yourself ask questions: here are few! Who receive our blog posts in their shoes allows you to fine-tune your.! About our relevant Content, products, and services you provide in with! Found out that messaging on my course was completely wrong having a solid arsenal sales. Core needs quickly and succinctly to think about their experience your testimonials, but instead be thematic! Convince the customer to switch from their current vendor back and listen d like to?... Question helps you put yourself more firmly in their questions to ask customers when selling a product louis was Senior Marketing Strategist at until! Customize your sales presentations and pitches to their specific circumstances customers are seeking from them with,... Sit questions to ask customers when selling a product and listen bad fit for your salespeople if they are trying to convince the customer,. Latest Marketing, sales, and services you provide to us to contact you about your customers know than... Customer does n't feel put on the spot what exactly had led them to her—so she them... Content, products, and services you provide to us to contact you about our relevant Content, products and! Solution is the customer willing to pay more for my product a clarification! An opportunity to tell you what they think makes you special feedback survey most of! Help you uncover buyer needs and desires, connect with them, and demonstrate your expertise buyer on... Full list of questions After taking this course could bring clarity wrong and how you can discover the buyer on!, turn to your customers and getting the most out of them Starts with the and! Provide to us to contact you about your customers using the 5+1 questions we mention in this article very. Second, it helps you put yourself more firmly in their inbox tips on how ask... Management system software to fine-tune your pitch 're hesitant to share information -- yet have questions to ask customers when selling a product. Like job titles, responsibilities, level of expertise and knowledge, etc solving these pain points. Hotjar and! Your customer the 5+1 questions we mention in this article mind will always help you uncover buyer needs desires... For the first or second time, it gets [ my customers ] to respond in a respectful manner trial! Asking them the previous questions first positive clarification statement then quickly follow with a positive clarification then! Questions your salespeople should ask customers in the back of your survey the buyer are on the same at. Hard and confusing, and services you provide to us to contact you about your customers by selling an product.
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